At apexheatmat, we are dedicated to providing clear, responsive, and trustworthy support for all our customers across Europe and the United States.

Whether you have inquiries regarding product specifications, shipping updates, or existing orders, our customer support team is here to assist you.

Primary Support Channel

For all customer service, order inquiries, and technical support, please contact us via our official email address:

• Official Support Email: gloves@apexheatmat.com
• Official Website: www.apexheatmat.com
• Brand Name: apexheatmat
• Company: “Die Küche” Einrichtungs GmbH
• Phone: +49215789781

Order Inquiry Tip: To help us assist you as quickly as possible, please include your Order Number and the Email Address used at checkout in your message.

Operating Hours & Response Times

Our administrative and customer support operations are managed out of Germany.

• Support Hours: Monday – Friday, 09:00 – 17:00 (CET)
• Response Framework: We endeavor to review and respond to all written inquiries within 24 hours during business days. Inquiries submitted over weekends or public holidays will be processed on the following business day.

Business Location & Official Communications

• Registered Business Location: Geschäftsanschrift: Auf der Kurt 3, 41334 Nettetal
• Company Name: “Die Küche” Einrichtungs GmbH
• Official Channel Verification: All official customer communications from our team are conducted exclusively through our domain @apexheatmat.com. For your security, please be cautious of any unauthorized third-party communications.