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apexheatmat.com

1. Delivery Coverage & Operational Base

This Shipping & Delivery Policy applies to all orders and product purchases completed through www.apexheatmat.com.

  • Service Regions: Our standard logistics and direct shipping services are restricted exclusively to delivery addresses situated within designated European countries and the United States.

  • Operational Base: All operations, order processing, and primary fulfillment governance are managed out of Germany.

  • Official Support Email: gloves@apexheatmat.com

2. Fulfillment Timelines (Processing + Transit)

To provide accurate expectations and transparent tracking, our total fulfillment time is split into two phases:

2.1 Order Processing Time

  • All orders are reviewed, packaged, and prepared for dispatch within 1 to 3 business days (Monday through Friday, excluding public holidays) following order confirmation.

2.2 Standard Transit Timelines

  • Estimated Transit Time: Once dispatched, standard delivery typically takes between 5 and 12 business days to arrive at destination addresses across Europe and the United States.

  • Transit times may vary slightly based on local postal infrastructure, regional clearance, or seasonal volume peak times.

3. Carrier Networks & Logistics Tracking

3.1 Shipping Carriers

To maintain secure cross-border transit for our thermal gloves and heat insulation table mats, all shipments are handled via established global and regional postal networks (including but not limited to DHL, FedEx, UPS, or national postal distribution services).

3.2 Automated Status Tracking

We provide automated logistics tracking to keep you informed throughout every stage of fulfillment. Automated updates are sent directly to your email address at key operational milestones:

  • Order Dispatched: Transmitted as soon as your parcel is processed and picked up by the logistics carrier (includes direct carrier tracking links).

  • Transit Hub Arrival: Transmitted when the shipment reaches regional sorting and distribution hubs.

  • Out for Delivery: Transmitted when the parcel enters local postal distribution for final delivery to your doorstep.

4. Customs, Taxes & Import Duties

  • European Union Orders: For orders delivered within the European Union, statutory taxes are integrated according to standard commercial regulations.

  • United States & Non-EU Orders: Shipments sent to international destinations (including the US) may be subject to local customs clearance, import duties, or taxes upon arrival, depending on state and federal thresholds. Any mandatory import tariffs imposed by local border authorities are the responsibility of the recipient.

5. Delayed Shipments & Non-Delivery Resolution

While the vast majority of orders arrive within the 5 to 12 business day transit window, unexpected external delays (such as weather disruptions or customs holds) may occasionally occur.

  • Carrier Trace Protocol: If your tracking link shows no status updates for more than 12 business days, please notify our administrative team at gloves@apexheatmat.com.

  • Resolution Guarantee: We will immediately initiate a formal trace inquiry with the shipping carrier. If the carrier confirms the parcel is lost, damaged, or unretrievable in transit, we will immediately offer you:

    1. A full, immediate refund credited back to your original payment card via Stripe; OR

    2. A free replacement package dispatched via priority handling.

6. Address Accuracy & Order Changes

It is the customer’s responsibility to provide a complete, accurate physical shipping address (including apartment/suite numbers) during checkout.

  • Address Edits: If you notice an error in your delivery address, please email gloves@apexheatmat.com immediately. Address updates can only be applied before the order is dispatched and assigned a tracking label.